Tasmaganbetova A.B., Sorochak N.V., Zharlykasov B.J.

A. Baitursynov Kostanai State University, Kazakhstan

Modern information technology management

Development of economic and social relations, and expand the network of enterprises and increase their size, the appearance of new links between businesses and industries, increased flows and volumes of information - all this led to a sharp complication management tasks.

Complication of the problem to be solved in the field of management, in turn, led to the changing nature of management processes.

The modern manager must be able to make decisions in situations characterized by numerous factors and mutual relations. Therefore management tasks demanded new solutions.

Application of computers significantly increases the efficiency of management, but it is assumed a person actively involved in the management process. It is he who makes the final decision based on the evaluation of various settlement options, given the means at its disposal additional information.

Studying real enterprise and working conditions on it, getting applied skills in the development and maintenance of programs to study the communication flows and document storage methods and data processing, all of which are today very important.

Management system information technology (IT) companies and organizations are quite complex because it requires consideration of the interests of many actors involved in the creation and use of IT resources (sponsors of the information system, end users and developers).

The term "information technology" is commonly used, at the same time there is no generally accepted definition of this concept.

Information technology (IT) or information and communication technology (ICT) - is the technology used for processing information. In particular, they use computers and software to convert, store, protect, transmit and retrieve information anywhere and at any time [1]. Given this definition of IT Management covers the management of all computer and communication resources of the enterprise. Its main task is to create and maintain operable applications and infrastructure on which they run. Such management can be divided into three levels: operational, tactical and strategic.

At the strategic level is provided to establish a correspondence between information system functions and its content, which amounts to the attribution of tasks in the field of information policy, determining the content of the information functions and IT support. At the operational and tactical levels of IT management must be provided specified levels of performance and reliability of the application information system (IS) on the extension of the system life cycle.

Currently, the IT service company becomes a full member of the business , acting as a provider of certain services to the business units , and the relations between them are formalized as relations " service provider - customer services." Business Unit formulates its requirements to the necessary range of services and their quality, the company's management determines the amount of funding to meet these requirements, and the IT department service support and develop enterprise information infrastructure so that she was able to provide the requested service with the specified quality .

Reflection of the transformation of the role and place of IT services in business structure and model is the concept of quality management information services (Information Technology Service Management - ITSM, IT Service Management) [3]. Business processes today are inseparable from software applications, technical resources and personnel activities of IT services, so the quality of the last becomes the most important factor determining the efficiency of the whole enterprise.

ITSM model is open to changes in the user describes a set of processes and service IS. This allows you to configure ITSM processes for specific applications. There are a lot of tools that implement process models ITSM, developed by consultants and software vendors IT infrastructure management . ITSM model gives IT service manager IS unambiguous recommendations as specifically build a system of information infrastructure management company. At the same time the concept of ITSM model contains standard service processes IP conceptual apparatus on which it is advisable to build a process model for IT services .

Model ITSM, developed in the framework of ITIL (IT Infrastructure Library - Information Technology Infrastructure Library), which describes a process approach to the provision and support of IT services [3,4]. This model is best known due to the fact that the provision and support of IT services is the primary task of IT services company.

Unlike more traditional functional approach to the organization of IT services, ITSM recommended to focus on the customer and his needs for IT services to users of information technology, rather than on themselves. In this of process business providing services and the availability of pre-specified levels of performance parameters enables IT to deliver quality IT services to measure and improve their quality.

The project was developed ITIL library describing best practice ways of organization units or companies engaged in the provision of information technology [4]. Many private and public companies in different countries, have made significant strides in improving the quality of IT services, following the recommendations outlined in ITIL and principles. Currently, ITIL is becoming the de facto standard for IT.

The development of methods and technologies to create new software solutions for IT infrastructure management company. All this determines the sharpness on the preparations for IT managers - specialists in the implementation of effective management of the enterprise IT infrastructure.

Literature:

1. Ингланд Р., «Овладевая ITIL». — М.: Лайвбук, 2011 г. — 200 с.

2. Ингланд Р., Введение в реальный ITSM».—М.: Лайвбук, 2010 г.—132 с.

3. Betz C. T., Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. Изд.: Morgan Kaufmann. – 2006 г. – 424 с.