Экономические науки/ 8.Математические методы в экономике
Salnikov I.
Orenburg State University, Russia
Development
of management consulting firm as a factor in improving the quality of services
provided
In
most Western countries, the need for business consulting is growing at a very
fast rate commensurate with the scale of the development of Internet technology
and telecommunications. Corresponding figures beginning of the XXI century in
the United States totaled $ 14 billion in Europe - $ 8 billion, in Japan - $
2.5 billion, in other countries as a whole - $ 2 billion [1] Second, -
increasing competition consulting firms ( CF) as the main subjects of the
market concerned. Inflow of foreign capital in Russia led to a parish and
foreign consulting firms, on who now account for 60-70% of the volume of
services.
Further,
the author refers to the analysis of the current state of the domestic market
of consulting services and to identify trends in its development. At the same
time of the thesis focuses on the following circumstances: 1. Financial crisis
in 2008, had a stimulating effect on the dynamic development of the consulting
market, due arisen if the vast majority of enterprises need to find anti-crisis
solutions in all areas of activity, the market position of retention,
preservation personnel potential. The study highlights the main steps of
post-default development consulting market. Thus, the 2010 - 2012 years.
characterized by growth of integrated consulting services in strategic
leadership, organizational, informational, tax and legal advice; 2012 - a
gradual transition to the step by step techniques and individual design of
client's business; 2013 - increased attention to human resource management, including
teambuilding, as well as increased demand for particular types of complex
consulting.
2.
In modern Russian conditions the demand for consulting services impose,
primarily large national industrial companies and banks. In the view of thesis,
it is because they have accumulated substantial financial resources that are
not available to small and medium-sized businesses. In addition, the catalyst
of this demand became diversification processes, mergers and acquisitions,
corporate building integrated structures.
3.
Two thirds of the Russian consulting market is controlled by major
international CF. Currently, the domestic sector consultants occupies
approximately one third of the total volume of services and tends to rather
dynamic development. A large influx of foreign consultants in the absence of
Russian consulting firms in transition economies has led to increased demand
for consulting services and higher prices for them.
4.
To date, no single federal statute that defines the essence, principles, responsibilities
of the parties and other general consulting activities in Russia. However, in
some parts of consulting regulated as international law and Russian
legislation. For example, the General Agreement on Trade in Services (GATS),
the Classifier (Provisional Classifier) core product, the National
Classification of Economic Activities, products and services, the Constitution
of the Russian Federation, the Civil Code of the Russian Federation, the labor
legislation of the Russian Federation Criminal Code of the Russian Federation
Tax Code Russian Federation, the Federal Law "On licensing certain types
of activities" and others.
5.
Having a large number of offenses in the field of consulting. The author
explains that, in particular, the practice of hiring consultants undeveloped
accountable law enforcement. To prevent misconduct by consultants are
encouraged to focus on the law enforcement agencies identify bogus transactions
and other violations, as well as consultants proving collusion with their clients.
In
this context of the thesis justifies the need of government support of business
consulting in Russia, which he refers to the analysis of the experience of
Western countries in training and development of relevant training,
standardization consulting services, their legislative support. Principled
approach website is that state assistance consulting business is in those cases
where it is necessary to support the priority sectors of the Russian economy,
which determine the socio-economic development of regions. Consulting firm
represented the applicant as the main organizational form of business entity on
the market in question. At the beginning of the XXI century in the United
States were about 3000 CF with a total of consultants about 10,000 people. In England,
there were 3,000 consultants in Sweden - about 300 in Norway - 200 in Denmark -
400 Finland – 250 [2]. Inflow of foreign capital in Russia led to a parish and
foreign consulting firms, on who now account for 60-70% of the volume of
services. Along with this has been a steady increase in the proportion of total
revenue consulting Russian auditors. Thus, the establishment of domestic
consulting firms occurs under conditions of increasing competition, which
involves the mobilization of market participants of all resources, including
management.
In
this regard, stressed the importance of dissertation provide high quality
relevant services as the main means of improving the competitiveness of
consulting firms. The authors' interpretation of the category of quality
consulting services. It refers to a certain level of information provided by
the customer (recommendations) to provide the decision of its tasks and,
therefore, meets the needs of the client in the parameters' costs - results.
" The author's classification of the factors of quality assurance
consulting services, including: a) the content of consulting (its relevance and
adequacy of objective realities); b) professional consultants; c) the readiness
of customers to accept and implement the relevant recommendations; d) material
and informational support of experts; d) state management consulting firm.
Management system is a set of objectives, management functions, principles and
methods of management, governance structure. For business processes, define key
success factors ¬ howling with consulting organization, in addition to directly
providing consulting services are pro ¬ cesses internal organization, personnel
management and information systems consulting activities.
Литература:
1.
Posad A.P. Basics consulting. - M.: GUVSHE, 2011. - P.17.
2.
См.: Crossman F.M. How to Make a consulting. - St. Petersburg., 2010. - P. 78.