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Philosophy Doctor in Economic Science

Lukyanova Yelena Yurievna

Institute of Economics and Management of State Higher Educational Establishment ‘Crimean University for the Humanities’ (Yalta), Crimea

IT-SUPPORT FOR BALANCED SCORECARD IMPLEMENTATION IN ENTROPY OF DOMESTIC ECONOMY

Economic security evaluation and analysis system based on balanced scorecard includes complex of coherent, interconnected blocks and stages of activity, which are systemized and adopted to various tasks of techniques, methods, models. It makes possible to identify, assess and reduce the economic risk impact to a corporate resources optimal costs acceptable level. The main business unit functional areas (economic entity property, corporate finance, human resources, technology, innovation and information, microeconomic organizational structure) are correlated to its business processes and balanced scorecard perspectives. It is difficult to process all data arrays, information and assets flows manually, so up-to-date point for the economic entities is to apply IT-support complexes and programs, included to IT-project management.

There are known several researches results on balanced scorecard by A. Asefeso, B. Freeman, M. Frigo, R. Kaplan, P. Niven, D. Norton, IT technologies by A. Evans, D. Geoghan, L. Gurak, J. Lannon, K. Laudon, K. Martin, M. Poatsy, K. Schwalbe, M. Vermaat and others. However, IT-support for balanced scorecard implementation in entropy of domestic economy wasn’t recommended.

The theses purpose is to suggest IT-support for balanced scorecard implementation in entropy of domestic economy.

Business units faced problems during balanced scorecard implementation process on the modern stage of domestic economy. However it is an effective tool for modern process-oriented and risk management system creation, and contributes economic entities’ development. It is suggested sequence of balanced scorecard implementation for entropy effect reducing on microeconomic level in domestic economy conditions: to develop and submit balanced scorecard system implementation rationale for business and management evaluation; to design BSC concept for business units and economic entity; to allocate balanced scorecard elements for business units and economic entity; to use balanced scorecard basic and additional principles for business units and economic entity; to adopt and apply balanced scorecard methodical approach for business units and economic entity; to optimize business units and economic entity management with balanced scorecard applying; to form business units and economic entity strategic management office; to apply software systems for creating, implementation, using and supporting of balanced scorecard in business units and economic entity; to make a program of balanced scorecard applying in unpredicted internals and stochastic externals; to explore BSC applying in regionalization and globalization trends; to research balanced scorecard problems and development trends on the modern stage of domestic economy and possible ways to overcome them; to benchmark successful projects examples in foreign and domestic balanced scorecard implementing.

There are a number of BSCol certified program products for balanced scorecard: Oros Scorecard (ABC Technologies, recently purchased by SAS); CorManage (CorVu); Crystal Decisions Balanced Scorecard (Crystal Decisions); FlexBI (FlexBI Technology); Open Ratings Balanced Scorecard (Open Ratings); Hyperion Performance Scorecard (Hyperion Solutions Corp.); Performance Plus (InPhase Software); Oracle Balanced Scorecard (Oracle); Pbviews (Panorama Business Views); Strat&Go (Procos); Balanced Scorecard Manager (ProDacapo); QPR Scorecard (QPR); SAP SEM (SAP AG); SAS Solution for Balanced Scorecard (SAS Institute); Strategos (Vision Grupo Consultores) and some others. National economy problem is absence of required quantity of highly qualified personnel for implementing these products. Also there is no the list of requirements to them in economic entities.

IT technical support officers for balanced scorecard system in business units and economic entities must be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them in accordance to BSC-oriented strategy, processes and operations. Individual tasks vary depending on the size and structure of the company, but may include: installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment.

IT-support must become usual function for domestic economic entities data arrows and assets flows in BSC system. These theses information can be useful for regional authorities on improving economical and management innovations, business leaders and economic universities students.

Literature:

1. Balanced scorecard program products certified by BSCol [Electronic source] – Mode of Access: http://www. BSCol.com.

2. Evans A.. Technology In Action, Complete (10th Edition) / A. Evans, K. Martin, M. Poatsy. – NY : Prentice Hall, 2014. – 656 p.

3. ISO 9001:2008 [Electronic Source] – Mode of Access: http://www.iso.org.

4. Niven P. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution / P. Niven. – NY : Wiley, 2014. – 368 p.

5. Schwalbe K. Information technology project management (7th ed.) / K Schwalbe. – Boston: Course Technology, 2014 [Electronic source] – Mode of Access: http://www.coursesmart.com.