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Vlasova I. A.
Cherepkova A.I.
Shpirko V.P.
Donetsk National University of
Economics and Trade Named after Mikhailo Tugan-Baranovsky
MANAGEMENT IN UKRAINE GUIDE TO
INTERCULTURAL MANAGEMENT FOR FOREIGNERS
The basic
business style in Ukraine is formal. In other words, in business it is best to
adopt a formal approach and cross cultural management should bear in mind that
Ukrainians pay close attention to hierarchy and status.
In
business it is important to be aware of your colleagues’ position and rank so
that you treat them with the appropriate deference.
In most
cases it is advisable to have a Ukrainian partner to conduct business. This
person makes the initial introductions and helps you wind your way through the
serpentine bureaucracy.
Successful
intercultural management is more likely to be achieved with some knowledge and
understanding of Ukraine’s history. Management in countries of the former
Soviet Union is a complex, constantly evolving state-of-affairs, each country
moving towards a market economy (with its’ accompanying protocols) at a
different pace. The transition to a free-market economy has brought about
remarkable, but not wholesale changes in the business culture. Generally, among
the older generation, you will find deference to authority, coupled with a
sense of loyalty and a detached attitude for meeting objectives and goals of
the company. Among younger workers, however, you’ll find an eagerness to
explore the new opportunities that the market has to offer.
Ukraine’s
intercultural adaptability and readiness for change is developing all the time.
This country is seen to have a medium tolerance for change and risk.
The
fear of exposure, and the potential of embarrassment that may accompany failure,
brings about aversion to risk and because of this attitude, cross cultural
sensitivity is going to be required.
Ukraine
is a moderate time culture and typically there may be some flexibility to
strict adherence to schedules and deadlines.
When
working with people from Ukraine, in order to achieve successful cross cultural
management, it is advisable to reinforce the importance of the agreed-upon
deadlines and how that may affect the rest of the organization.
Global
and intercultural expansion means that some managers may have a greater
appreciation of the need to enforce timescales and as such, agreed deadlines
are more likely to be met.
Most
businesses retain a hierarchical structure where employees are expected to
defer to anyone in a position of authority. Ukrainians have great respect for
age and status, which is denoted by position or wealth. The management style
may seem dictatorial or autocratic by Western standards. Managers expect their
subordinates to follow established procedures without question.
Since
the educational system promoted rote learning for many years, employees often
lack problem-solving skills. Subordinates are often hesitant to question a
manager’s instructions. Many older managers prefer to make no decision rather
than risk making an incorrect decision.
In post
communist countries, there is a tradition of teamwork inherited from the
communal aspects of the previous era where groups and work units commonly met
together to discuss ideas and create plans. However, those plans seldom
resulted in implementation or results, leading to apathy and cynicism among the
workers.
Today
the after-effects are still evident among much of the older generation
resulting in a lack of drive and energy. However, there is vibrancy among the
younger generation, who seem to be eager to tackle many of the challenges and
take the opportunities presented. They will participate in teams and share
ideas, but intercultural sensitivity will be needed and it should be understood
that they will need to be coached in the process.
Ukrainians
prefer to deal with those they trust; therefore they spend a great deal of time
developing the relationship. Patience may be a necessary cross cultural
attribute. Hire your own interpreters for meetings and negotiations to avoid
any possible cross cultural miscommunication. Most negotiations involve a team,
although the most senior Ukrainian is generally the spokesperson. Ukrainians
can be tough negotiators. If you let the other side know that you have a time
deadline, they will delay even further in an attempt to coerce you into making
concessions. Ukrainians will lose their temper, walk out of the meeting, or
threaten to terminate the relationship in an attempt to coerce you to change
your position.
References
1.
http://www.ukraine-observer.com/articles/225/951
2.
http://www.bank.gov.ua/Engl/B_syst/index.htm
3.
http://www.mw.ua/2000/2040/38244/